Understand Live hours, additional capacity, and limits

Availability

How attendee-hours work

One attendee-hour is one person connected to a live session for one hour. Twenty people in a 90-minute session use 30 attendee-hours. Lockers measures actual connected time, so registrations and scheduled lengths are only estimates. Every active room in the Locker draws on the same balance.

Designated session hosts are not counted, and neither is anyone watching a replay.

Your monthly hours

Pro includes 200 attendee-hours each month, and the count resets on the monthly anniversary of your subscription, including on an annual plan. Unused included hours and unused purchased capacity do not roll over.

Limits on every session

• Session length: up to four hours. Additional capacity does not extend this.
• Room size: up to 100 people in one room at the same time.
• Empty rooms: a session with nobody attending for 20 minutes ends unless a host keeps it open.

When your hours run out

By default, Live stops. Active sessions end and new joins are blocked when capacity runs out. Connection data can lag, so the stop is not exact to the second. The host can still keep or discard the recording.

The owner can turn on automatic additional capacity in Live settings after confirming the charging terms. Each block costs $6 and adds ten attendee-hours, and your saved payment method is charged right away for each block that continued attendance requires. The charge does not wait for your renewal. Reaching exactly 200 hours with no further attendance costs nothing extra.

Only the owner can change this setting, and turning it off stops future purchases. Charges for Live are nonrefundable, except where applicable law requires a refund.

Alerts and the usage meter

Owners and admins get one in-app alert per monthly period at 80%, 90%, 95%, and 100% of the included hours: 160, 180, 190, and 200. Each alert links to Live settings and reflects whether the Locker stops or buys additional capacity.

The meter shows hours used, remaining capacity, the reset date, purchased blocks, and charges. The included meter stays full after 200 hours, and purchased capacity is shown separately. Usage still being confirmed is marked.

If a block payment does not work

• A declined card adds no capacity. Update the card in billing, and Live stops or stays paused until capacity is available.
• A payment that needs authentication adds no capacity until the owner completes it, so a session can pause at the boundary.
• A payment with an unclear result adds no capacity, and Lockers does not retry it as a new charge. Check the Live settings or contact support with the Locker address and receipt reference.

Legacy Live hosting bundles

Every bundle is billed in addition to legacy Pro. Usage over the allowance costs $0.60 per attendee-hour, rounded up to the next minute and billed once at the end of the period, and going over does not end a session. A replay uses stored video minutes rather than attendee-hours.

• Live: $49 a month, 100 attendee-hours, sessions up to 2 hours.
• Live Plus: $109 a month, 250 attendee-hours, sessions up to 3 hours.
• Live Max: $399 a month, 1,000 attendee-hours, sessions up to 6 hours.

On the Live hosting card, the owner can change the bundle, cancel, or resume. An upgrade charges the difference for the current period and applies the larger allowance to the whole period. Schedule downgrade takes effect at renewal, and nothing is refunded for the current period. Cancel Live keeps Live on through the end of the period. If legacy Pro ends, Live renewals stop with it. A complimentary grant shows Live hosting is included for this Locker, with nothing to buy or cancel.