Write to Lockers support about your account or community.
Email support@lockers.social with the community address, what you were trying to do, and the error you saw. Attach a screenshot if you have one, with private information removed. Never send a password, verification code, or full payment-card number.
support@lockers.social
Sell courses and tickets on Basic, and paid memberships on Pro
Selling is available after the Locker owner connects a Stripe account and completes payment setup.
Read the course and membership payment guide to choose a selling model and set up payments.
Sign in and recover your account
Sign-in happens on lockers.social. Selecting Sign in on a community site takes you there and returns you to the community. Use the email address associated with your account. Check spam folders for a verification message. Use Forgot password on the sign-in page to reset a forgotten password. If a code is rejected or never arrives, contact support with your account email and community address. If you lost your authenticator and have no recovery codes, contact support so we can verify account ownership and help restore access.
Get help with a community's content or access
Contact your community's staff about its content, course availability, event details, or a membership restriction. Lockers support can help with platform errors. One Lockers account can belong to more than one community, and access is managed separately in each.
Find members and their records in People
Owners and admins open Admin, then People, to find members and pending invitations. Private notes, tags, follow-up dates, and saved views stay inside that Locker and are not included in the content ZIP export. Only the owner and admins can read notes, and notes from an admin whose account is deleted stay on the member record with the author name removed. For the steps, open Find members and follow up in People.
Manage or cancel your Locker’s subscription
The community owner can open Admin, then Settings, then Locker subscription to manage that Locker’s subscription or cancel its next renewal. Review the end date displayed there. A subscription belongs to one Locker and is separate from members’ course purchases or paid memberships. Scheduling Pro cancellation leaves member renewals running while Pro remains active. Once Pro entitlement expires, Lockers automatically sets member subscriptions to stop renewing at their current period end, with paid-through access preserved. Subscription payments are nonrefundable except where applicable law requires a refund. Closing a Locker queues its subscription cancellation, but can be blocked until member purchases and subscriptions are resolved. If you cannot open billing, email support with the Locker address and receipt reference. Do not send a full card number.
Manage a course purchase or paid membership you bought
Contact the community owner about a purchase, missing course access, or a refund. Include your account email, the Locker address, and receipt reference. For an existing paid membership, open Membership and purchases to manage billing or cancel future renewal. Ordinary cancellation preserves access through the period paid for and does not itself refund a payment. Leaving the Locker does not cancel the subscription.
See how a refund changes access and fees
The owner handles course and membership refund requests. A full course refund removes purchased access; a partial course refund preserves it. Membership refunds and disputes can change access for the affected period. A membership refund does not cancel future renewal. The Lockers platform fee is refunded proportionally, while processing fees follow the payment provider’s rules.
Choose which emails and notifications you get
Check Account for the community's optional email setting, or use an unsubscribe link in an optional email. Security and billing messages still arrive when optional email is off. Browser settings control push-notification permission. Leaving one community does not close your account in others.
Request your personal information or delete your account
Open Account security to change your sign-in email or permanently delete your account. For other requests to access, correct, export, or delete personal information, email support. Include your account email and the relevant community. We will verify your identity and explain the scope and any retention requirements. Do not send identity documents unless we arrange an appropriate verification method with you.
Report an issue or appeal a restriction
Use the report control on content or messages where available, or contact community staff. Email support to report a platform safety issue or a suspected vulnerability, or to appeal a restriction. Include the affected URL and a concise description without accessing another person's data.
