Lockers support

Course sales and paid memberships

Selling is available after the Locker owner connects a Stripe account and completes payment setup.

Read the course and membership payment guide for selling models, fees, and payment setup.

Sign-in and verification

Sign-in happens on lockers.social. Selecting Sign in on a community site takes you there and returns you to the community. Use the email address associated with your account. Check spam folders for a verification message. Use Forgot password on the sign-in page to reset a forgotten password. If a code is rejected or never arrives, contact support with your account email and community address. If you lost your authenticator and have no recovery codes, contact support so we can verify account ownership and help restore access.

Community access, courses, and events

Contact your community's staff about its content, course availability, event details, or a membership restriction. Lockers support can help with platform errors. One Lockers account can belong to more than one community, and access is managed separately in each.

People and member records

Owners and admins open Admin, then People, to find members and pending invitations. Private notes, tags, follow-up dates, and saved views stay inside that Locker and are not included in the content ZIP export. Find members and follow up in People covers who can see them and what happens if an account is deleted.

Your Locker’s Pro subscription

The community owner can open Admin, then Settings, then Locker subscription to manage that Locker’s Pro subscription or cancel its next renewal. Review the end date displayed there. A Pro subscription belongs to one Locker and is separate from members’ course purchases or paid memberships. Scheduling Pro cancellation leaves member renewals running while Pro remains active. Once Pro entitlement expires, Lockers automatically sets member subscriptions to stop renewing at their current period end, with paid-through access preserved. Pro subscription payments are nonrefundable except where applicable law requires a refund. Closing a Locker queues its Pro cancellation, but can be blocked until member purchases and subscriptions are resolved. If you cannot open billing, email support with the Locker address and receipt reference. Do not send a full card number.

Existing course purchases and paid memberships

Contact the community owner about a purchase, missing course access, or a refund. Include your account email, the Locker address, and receipt reference. For an existing paid membership, open Membership and purchases to manage billing or cancel future renewal. Ordinary cancellation preserves access through the period paid for and does not itself refund a payment. Leaving the Locker does not cancel the subscription. If new selling is unavailable, existing purchases and paid-through access are still protected.

Purchase refunds and fees

The owner handles course and membership refund requests. A full course refund removes purchased access; a partial course refund preserves it. Membership refunds and disputes can change access for the affected period. A membership refund does not cancel future renewal. The Lockers platform fee is refunded proportionally, while processing fees follow the payment provider’s rules. Refund requests remain subject to the purchase terms and applicable law.

Email and notifications

Check Account for the community's optional email setting, or use an unsubscribe link in an optional email. Security and billing messages may still be sent. Browser settings control push-notification permission. Leaving one community does not close your account in others.

Personal information and account requests

Open Account security to change your sign-in email or permanently delete your account. For other requests to access, correct, export, or delete personal information, email support. Include your account email and the relevant community. We will verify your identity and explain the scope and any retention requirements. Do not send identity documents unless we arrange an appropriate verification method with you.

Reports, appeals, and security

Use the report control on content or messages where available, or contact community staff. You can report a platform safety issue, appeal a restriction, or disclose a suspected vulnerability to support. Include the affected URL and a concise description without accessing another person's data. For immediate danger, contact the appropriate emergency service.