Understand Free, Basic, and Pro limits

Before you start

You need to be the owner or an admin to see plan usage. Each Locker has its own plan, so upgrading one Locker does not change another. New Lockers start on Free with no trial. A Locker created before this offer stays on its legacy plan until the owner chooses to migrate, and its limits are at the end of this guide.

What each plan allows

An annual plan charges for ten months and covers twelve. Each video upload can be up to 25 GB, four hours, and a 1080p source, and a Live session can run for up to four hours. The Pro course tools, such as quizzes, certificates, and the tutor, stay on Pro. Each learner can send the tutor up to 40 messages a day in a Locker.

Check your current usage

1. 1

   Open Admin

   Open your Locker and select Admin.

2. 2

   Open Locker subscription

   Select Settings, then Locker subscription, to see your plan and the file storage you have used.

3. 3

   Open Live settings on Pro

   Select Settings, then Live hosting, to see attendee-hours used, remaining capacity, the reset date, and any blocks you bought. Usage still being confirmed is marked.

What happens at a limit

• Members and courses: no plan caps them.
• Files: a new attachment that would push the Locker past its file allowance is refused.
• Upload limits on Basic and Pro: one video can be up to 25 GB, four hours, and a 1080p source. A higher-resolution source is rejected.
• Live: at the end of your attendee-hours, sessions stop unless the owner turned on additional capacity.

Limits for one video

On Basic and Pro, one video can be up to 25 GB, four hours, and a 1080p source. If a file is larger or longer, the owner can request an exception and explain why it is needed. Lockers reviews each request, and 1080p stays the ceiling.

• Upload a video to a lesson or post

If a Locker changes to a lower plan

Members, content, and existing purchases stay. Tools the lower plan does not include turn off, and the confirmation explains what is affected before you proceed.

A custom domain keeps routing through its grace period, which runs for 14 days after paid Pro ends. After that the custom address stops routing, and anyone who opens it is sent to your name.lockers.social address, where members sign in again. Moving back to Pro restores routing.

People stays available on every plan. The Purchased but not started view is unavailable until Pro returns, and the screen says so instead of changing what that view means.

Free up file storage

A file counts against storage once it is attached to something in the Locker. Deleting or replacing a supported attachment releases the bytes it was using, which brings the Files meter back down and lets the next upload through.

If the numbers look wrong

• Refresh the page after adding or deleting a file. The meters report current usage rather than a cached figure.
• Confirm which plan the Locker is on, and whether it is a legacy plan, before comparing usage against a limit.
• The owner can review plans under Settings, then Locker subscription.

Course sales and membership in Lockers

Free does not include selling. Basic can sell individual courses and event tickets in a free-to-join community, with a 5% platform fee. Pro adds paid memberships and lowers the platform fee to 1%. Stripe's processing fee is separate on both plans.

Hosted video in the courses you sell has no stored-minute total on Basic or Pro. Non-video files count toward the Locker's file allowance.

Legacy Locker limits

These limits apply only to a Locker created before this offer that has not migrated. Legacy Free includes 1 GB of files and 120 stored video minutes. Legacy Pro includes 25 GB of files and 1,200 stored video minutes, at $49 a month or $470 a year. A lesson video can run up to 120 minutes, a post video up to 10 minutes, and one file can be up to 5 GB.

Video minutes measure stored length, not watch time, and an upload longer than the minutes left is refused. Removing a video releases its minutes once nothing else uses it. A saved replay also uses video minutes. When a legacy Pro Locker leaves Pro, its allowance returns to 120 minutes, videos already attached keep playing, and new uploads are refused until stored minutes fit.

A legacy Pro trial ends on its original date. The owner can then subscribe under the original Pro terms or return to legacy Free. Migrating to the new plans is optional, is chosen one Locker at a time, and cannot be undone. Lockers shows the offer, price, effective date, and the legacy terms you give up before you confirm. Members, content, purchases, and addresses stay in place.