How to sell tickets to an event

Before you start

• You are the owner or an admin, and your authenticator is set up.
• Payments are ready under Admin, Sales, Payments. Until they are, the ticket choices in Access settings are unavailable, and the builder's Settings step shows a Set up payments link.

Set up the ticket

1. 1

   Open the access choices

   In the New event sheet, select Access settings. For an event you already created, select Edit on its page and open the Settings step.

2. 2

   Choose who pays

   For a paid event where members attend at no cost, choose Members come free. Guests buy a ticket. To charge members too, choose Everyone buys a ticket, which appears only in a community that is free to join.

3. 3

   Enter the price

   Enter a Ticket price between $1 and $10,000. The hint under it reads USD. One ticket covers the whole event.

4. 4

   Let buyers reach the page

   Under Who can see the page?, choose Anyone with the link or Listed publicly so people outside the community can buy. Picking a ticket choice moves a members-only page to Anyone with the link.

5. 5

   Save and share

   Select Create event, or let the Settings step save the change. A paid event starts with the Event wall on, and you can turn it off in Settings. On the event page, select Share, which opens your device's share options or copies the link and shows Link copied.

Who pays in each kind of community

• Paid-membership community: members attend free and see Free with your membership. Anyone else buys a ticket.
• Free community where members attend free: members register at no cost, and guests buy a ticket. Guests see a note that members of your community attend free.
• Free community where everyone buys: members pay the same price as guests.
• In every case, a ticket covers that event only, and buying one does not join the buyer to your community. Owners and admins always attend free.

What a buyer sees

1. 1

   Open the event page

   The page shows Get a ticket with the price. Signed-out buyers see Sign in to get a ticket first.

2. 2

   Choose and continue

   The Get a ticket sheet shows the signed-in account, asks How will you attend? on a hybrid event, and has Remind me by email switched on. The buyer agrees to the payment terms and selects Continue to payment, which opens Stripe.

3. 3

   Wait for confirmation

   After paying, the page shows Finishing your purchase while Stripe confirms the payment. Some payment methods take longer. Buyers do not need to pay again and can leave the page.

4. 4

   Attend

   Once Stripe confirms the payment, the page shows Payment confirmed. You're registered. The buyer's pass appears at the top of the event page, with the sessions, the wall if it is on, and any replays.

• Register or buy a ticket as a guest

Stop selling tickets

Set Who is this event for? back to Members only in the Settings step. New sales stop, and everyone who already bought a ticket keeps access.

A full refund removes the ticket and the registration, and so does a payment dispute unless it is resolved in your favor. Ticket holders cannot cancel from their pass; they see Contact the host for a ticket refund. Removing or banning someone from the community also ends their access.

If it does not work

• The ticket choices are grayed out: finish payment setup under Admin, Sales, Payments.
• Connect a Stripe account that is ready to accept payments before selling an event. Payments are not ready yet. Refresh the Payments screen after finishing Stripe's steps.
• Set a ticket price between $1 and $10,000. The price is missing or outside that range.
• Choose a link or public page so guests can register. Guests cannot buy through a members-only page.
• Selling is not available yet. Existing purchases remain accessible. That message means new sales are paused, and existing ticket holders keep access.
• A buyer paid but still sees Finishing your purchase: some payment methods take time. Access appears once Stripe confirms.