How to fix sign-in problems on a community site

Where a sign-in can stop

Selecting Sign in or Join on a community site sends you to lockers.social, where you sign in with your password or with Google, and returns you to the page you started on. While it returns you, the page reads Signing you in.

The message you see tells you whether the sign-in stopped on the way to lockers.social or on the way back, and each has a different fix. Starting the sign-in over from the community clears most of these messages. Sign in to a community has the full walkthrough.

Messages on the community site

Both of these appear after the return, on the community's own address. Each one shows a Start again button that begins the sign-in again from the community you were entering.

• "Sign-in link is not valid" means the link you came back with cannot sign you in. Select Start again and the sign-in runs again from the start.
• "Sign-in didn't complete." means the return ended without signing you in. Select Start again. If you see the same message a second time, check your cookie settings for both addresses before you try a third.

Messages on lockers.social

These two appear before you get back, on lockers.social. Both show Return to the community and start again. and a Lockers home link.

• "We can't send you there." means the address you arrived from is not that community's current address. An old bookmark does this, and so does a link saved before the community moved to a domain of its own. Open the community at its current address, or use Switch community in the avatar menu of a community you are already signed in to, then start the sign-in from there.
• "This sign-in request isn't valid." means the request that reached lockers.social cannot be used. Select Return to the community and start again. and start from the community site. You can also follow Lockers home, sign in on lockers.social first, and then open the community, which lets you in without a form.

If Google sign-in stops

Continue with Google appears on lockers.social only when Google sign-in is available. If it is missing, sign in with your email and password.

If the form says We couldn't start Google sign-in. Try again., select Continue with Google once more. If the message comes back, sign in with your email and password, or check that your browser is not blocking the Google window or cookies for lockers.social.

Google signs you in to an existing Lockers account only when that account has already confirmed its email address. If you made an account with the same email but never confirmed it, sign in with its password, or reset the password, instead of using Google. A closed account cannot sign in with Google either.

A page that shows you signed out

After a connection problem, a community page can show you as signed out while your sign-in is still good. Lockers keeps retrying in the background for about a minute and reloads the page once the connection is back, so wait that minute before you do anything. If the page still shows you signed out, select Sign in and let the sign-in run as usual.

Cookies blocked for one site

Sign-in needs cookies allowed for lockers.social and for the community's own address. Browser settings and privacy extensions block cookies site by site, so one community can fail while the rest of the web behaves normally. Allow both addresses in whatever is doing the blocking, then start the sign-in from the community site again.

If you are not sure which setting is at fault, open the same community in a different browser. If the sign-in completes there, the block is in the first browser's settings or in one of its extensions.