How to record a live session and share the replay

Before you start

Tell your speakers and attendees that the session will be recorded before you go live.

Turn on recording

An event made in the New event sheet that uses the Live room, including a hybrid event, starts with Record switched on. On a multi-session event, Record new sessions on the Settings step decides whether each session you add starts with recording on.

1. 1

   Open the session

   Select Edit on the event page, open the Schedule step, and select the session.

2. 2

   Switch it on

   Turn on Record automatically. The note under it reads The replay goes on the event page when it ends.

3. 3

   Let it save

   The change saves on its own. You can change the setting until the session starts. After that it is locked.

Follow the recording status

The agenda, the room, and the Replays tab show one status per session.

• Not recorded: recording was off.
• Records when live: recording is on and the session has not started.
• Starting recording, then Recording: the session is live and recording.
• Recording processing: the session has ended and the video is being prepared, with no fixed wait time. The replay appears on the event page when it is ready, and you can leave the screen.
• Replay ready: the replay can be watched.
• Recording failed: Lockers could not finish this recording, and there is no retry button. Hosts see Contact support for help with this recording.
• Recording status unavailable: Lockers cannot confirm a replay, for example after processing has gone on for more than a day. Hosts see the same contact support note.

Watch a replay

Anyone who can attend the event can watch its replays, including registered guests and ticket holders. Guests and ticket holders see No replay for this session when a session was not recorded or the recording failed.

1. 1

   Open the event

   Open the event page and select the Replays tab, or select Watch replay on an ended session in the agenda.

2. 2

   Play it

   The replay plays in the event room. The Replays list shows the date and the scheduled length of each session.

Keep or discard, and storage

After a session ends, including when Lockers stops it, a host can keep or discard the recording. A kept replay appears on the same timeline post after processing, with that post's comments and reactions. A discarded recording is removed from storage.

Kept replays are included in Pro's unlimited hosted video, and watching one never uses attendee-hours. On a legacy Locker, replays count toward its stored video minutes.

If it does not work

• Record automatically is grayed out: the event does not use the Live room, Live hosting is not active for your Locker, or the session has already started. Breaks have no recording switch.
• The status stays on Recording processing: wait, because processing has no fixed time. If it later reads Recording status unavailable or Recording failed, contact support.
• Watch replay is missing: the status is not Replay ready yet.
• A member cannot open the replay: check that they can open the event itself.