How to set where community email replies go

Before you start

You need owner or admin access to the Locker. The setting is available on every plan. Pick an inbox someone on your team reads regularly, because replies go to that mailbox and are not collected anywhere inside Lockers.

Set the address

1. 1

   Open Admin

   Open your Locker and select Admin.

2. 2

   Go to Domains

   Select Settings, then Domains.

3. 3

   Enter the address

   On the Email replies card, find Replies go to and enter the email address that should receive member replies. The note under the field reads: Member notifications are sent from notify@lockers.social. Replies go to this address. Leave it empty and members cannot reply.

4. 4

   Save the setting

   Select Save settings.

What happens after you save

Supported community notification emails keep sending from notify@lockers.social, and the sender name is still your community name followed by via Lockers. The saved address is what receives the message when a member selects reply. The sending address itself does not change, so members still see the Lockers address in the message header.

Clear the address

Clearing the field turns replies off. A member who answers one of those notifications has nowhere for the message to go, so empty this setting only if you would rather members not reply by email.

1. 1

   Empty the field

   Delete the value under Replies go to.

2. 2

   Save the setting

   Select Save settings.

If the address will not save

• Check that you typed a complete address, including the domain after the @ sign.
• Check that your role in this Locker is owner or admin.
• Correct the address and select Save settings again.

Replies and custom domains